We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better-optimized customer connections and experiences- from strategy development through execution.

Today, the world markets have matured to be highly industry, process, and segment-specific, and there has been a major shift from the initial days of business process services that were relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone; it’s about end-to-end process metrics and business outcomes.

At Calif Business Process Services (BPS) we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Calif. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals and partner for the next level of improvements in order to attain competitive advantage.

Various domain-specific solutions that are provided by Calif are:

• Finance and Accounting

• Supply Chain Management

• Human Resource Outsourcing

• KPO/Analytics

• Customer Relationship Management

 

The BPO services provided by Calif span across industries such as:

• Banking and Capital Markets

• Insurance

• Healthcare and Pharmaceutical

• Telecom

• Media, Publishing, and Entertainment

• Utilities

• Hi-Tech Manufacturing

• Retail and Consumer Packaged Goods

• Travel, Transportation and Logistics